Key points

• Get your compliance baseline right — Documented checks, certificates and clear responsibilities reduce risk and stop small issues becoming expensive problems.
• Treat void reduction as a process — Pricing, presentation and marketing quality matter — but so does speed of response and decision-making.
• Build a consistent arrears routine — Reliable invoicing and escalation protects cashflow and avoids drift.
• Plan rent reviews early — Know the trigger dates, evidence required and negotiation strategy before the deadline.
• Keep decisions visible — Clear reporting on actions, outcomes and next steps keeps you in control without micromanaging.