Billing & Invoices
Log in to the secure client portal to view your invoices, statements and account details.
Report a Maintenance Issue
Use the structured form below to report any maintenance issues. Emergencies should be called in.
Emergency?
If there's immediate danger (fire, flood, gas leak), call emergency services first, then us.
Maintenance & Repairs
Report an issue
Use the structured form below for non-urgent issues. We'll route your request to the right person and respond as quickly as possible.
How your request is handled
Submitted
Acknowledged
Assigned
In Progress
Resolved
Document Library
Helpful downloads
Guides, checklists and reference documents. All available as PDFs.
Common questions
Tenant FAQs
Browse by category to find what you need quickly.
When is my rent due?
Rent due dates are set out in your lease. If you're unsure, contact us and we'll confirm your payment schedule and preferred payment method.
How do I pay my rent?
Most tenants pay by BACS standing order using the account details provided at lease signing. You can also log into the client portal to see your account and make manual payments.
What if I'm late on a payment?
Contact us as soon as possible. We'd much rather work with you to find a solution than start formal chasing procedures.
Can I get a rent receipt?
All payments are reflected in your monthly statement, which serves as your formal record. Additional receipts are available on request via the client portal.
How do I report a maintenance issue?
Use the maintenance request form on this page. Include the property address, unit number, clear description and photos if helpful. We'll route it to the right person immediately.
What counts as an emergency?
Fire, flood, gas leak, total loss of power or heat, major security issues. For anything urgent that poses immediate danger, call emergency services first, then call us on 0141 255 0742.
How quickly will repairs be done?
Emergencies are handled the same day. Urgent repairs (affecting occupation) within 48 hours. Routine repairs within 5–10 working days depending on contractor availability.
Do I need to provide access?
Yes — we'll always give you advance notice of when contractors need access (except in genuine emergencies). You can specify preferred times in your maintenance request.
What repairs am I responsible for?
This depends on your lease. Most commercial leases are FRI (Full Repairing and Insuring), which means the tenant is responsible for the internal condition of the property. Check your lease or contact us if unclear.
Can I make alterations?
Most leases require landlord consent for alterations. Get in touch before starting any works — we'll guide you through the approval process.
When does my lease expire?
Your lease expiry date is in your lease documentation. Log into the client portal or contact us to confirm.
How do I request a lease renewal?
Get in touch at least 6 months before your lease expiry. We'll discuss renewal options and start negotiations with the landlord.
How much notice do I need to give?
Check your lease for the notice period required. Most commercial leases require formal written notice — we can help you get this right.
What is a dilapidations claim?
At lease end, the landlord may claim for repairs to bring the property back to the condition required by your lease. We can provide a dilapidations explainer on request.
What should I do before moving out?
Arrange a schedule of condition check, remove all belongings, deep clean the property, ensure all utilities are in order, and return all keys. We'll provide a move-out checklist.
I have a dispute with the landlord — what can I do?
Contact us first to discuss. We work with both landlords and tenants and can often help resolve disputes informally. If not, we can point you to formal dispute resolution options.
Can you help with a service charge dispute?
Yes. Service charge disputes are common and often come down to a lack of clarity. We can help you understand what's being charged and why.
What if I'm unhappy with the property management?
Please tell us directly — we want to know. We take feedback seriously and will always try to resolve issues quickly and fairly.